Privacy policy

Dār Vault respects your privacy and is committed to protecting your personal data.

Information We Collect

We may collect the following information when you use our website:

  • Personal details (name, email address, phone number, shipping address)

  • Payment-related information (processed securely via third-party payment providers)

  • Order history and customer communications

  • Technical data such as IP address, browser type, and device information

How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Communicate order updates and customer support responses

  • Improve our website, services, and customer experience

  • Comply with legal and regulatory obligations

Data Sharing

We only share your data with trusted third parties when necessary, including:

  • Artisans and suppliers for order fulfillment

  • Shipping and logistics providers

  • Payment processors and fraud prevention services

Your data is never sold or shared for unrelated marketing purposes.

Data Security

We implement appropriate technical and organizational measures to safeguard your information. However, no online transmission is entirely secure, and absolute security cannot be guaranteed.

Cookies

Our website uses cookies to enhance functionality, analyze traffic, and personalize content. You may manage cookie preferences through your browser settings.

For any questions regarding our policies, please contact us at aaldoultli@darvault.co.

Your Rights Under Saudi PDPL

Dār Vault Collective Company is committed to protecting your personal data in accordance with the Kingdom of Saudi Arabia Personal Data Protection Law (PDPL) and its implementing regulations.

Your Rights

As a Saudi resident, you have the right to:

  • Access your personal data held by Dār Vault
  • Correct inaccurate or incomplete personal data
  • Request deletion of your personal data where no legal basis for retention exists
  • Withdraw consent for marketing communications at any time
  • Object to processing of your personal data for direct marketing
  • Request restriction of processing where data accuracy is disputed

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Saudi law (typically 5 years for commercial records under the Companies Law). Order data is retained for a minimum of 5 years.

Cross-Border Data Transfer

Your data may be processed by Shopify Inc. (Canada/USA) and DHL logistics systems. All international transfers are made under appropriate data protection safeguards consistent with PDPL requirements.

Regulatory Authority

If you believe your data rights have been violated, you may contact the National Data Management Office (NDMO), the Saudi data protection authority, at www.ndmo.gov.sa.

Contact for Data Requests

Submit all data requests to: info@darvault.co | Dār Vault Collective Company LLC, Riyadh, Kingdom of Saudi Arabia.